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Returns Policy

If you choose to purchase a test kit through www.ruclear.co.uk your rights are covered by the Consumer Credit Act.

Cancellation

When you decide to purchase a test through us you have the right to cancel up to 14 days after the kit has been delivered to you or until you use the kit, whichever is earlier.

If you wish to cancel please call us 0800 046 1303 in the first instance and our staff will be able to help you with the next steps.

In order for us to accept a cancelled product any items being returned from the following list must be in a sealed and unused condition for hygiene reasons:

  • Condoms
  • Sample packets
  • Lancets
  • Blood collection card – this item is not sealed but cannot be returned in a used condition

All other items must be in an unused condition

If any components are missing or are returned used, or with hygiene seals broken an appropriate amount will be deducted from any refund issued.


Faulty or Damaged Goods

All of the components that make up our test kits are quality checked to the highest standards.

In the unlikely event that any components are faulty, damaged or missing please call us 0800 046 1303 and we will arrange for timely replacement of the effected components or cancelation of your order.

As our testing kits have an expiration date replacement of effected components can only be offered up to 14 days prior to the expiration date of sample packets


Laboratory Testing Services

Our laboratory is part of the Public Health England laboratory network and as such they are bound by strict legal rules which mean that they reserve the right not to process any test which does not meet with the laboratory acceptance policy.

For this reason it is important that you follow the instructions in your test kit carefully as we would be unable to offer a refund in these circumstances.

If your test encounters any problems at the laboratory which are outside of your control, for instance instrument failure, we will offer you a replacement test.


Telephone: 0800 0461303

(Confidential Advice Line)