This web site - www.ruclear.co.uk is operated on behalf of RUClear Manchester University NHS Foundation Trust ("MFT").
Should you wish to withdraw consent or view the information we hold about you please email firstname.lastname@example.org
We collect information about you so we can use it to provide the best possible care.
You may provide us with information about yourself by:
Further information about your visit to www.ruclear.co.uk maybe collected. More information about this is detailed in the sections for Google Analytics and Cookies
We process your information in order to allow us to
In order to provide services to you it is necessary for us to share your information with selected partners.
Your personal identifiable information may be shared with
We may also need to use your data as part of reporting processes to:
We take steps to ensure data contained within these reports cannot be used to identify individuals. Any reports generated from information collected by us including any information volunteered by you will not contain personal details.
Your results are provided to you using the information you supply when completing your test. If for any reason you need to amend this information after sending your test back to us please email email@example.com or call our office on 0800 046 1303.
When we send you messages our number appears as NHS
If you choose to receive your results by text message we will if possible send a text message to the number you provide on the form enclosed within your test.
We have no way to verify your phone number is anything other than what you provide to us, for this reason it is important you ensure your number is legible and accurate.
As your number is not verified until we speak to you via phone and confirm your identity the majority of our text messages are generic standard messages that do not contain any personal information.
Many mobile phone handsets provide a preview of incoming messages while the handset is locked.To protect your privacy we recommend disabling this feature
Your specific handset will have instructions on how to achieve this. The following generic instructions should provide some guidance
For iOS products (iPhones, iPads etc)
For Android products
Our telephone line is free and confidential.
In order to discuss your personal details or results our staff will be required to confirm your identity. As staff are limited to the roles they fulfill it may not always be possible to connect your call to the relvant department imediately and we may need to call you back
When we communicate with you via letter we will send letters out in envelopes marked private and confidential
The content of letters including results or other information will be identifiable to you as it will contain your name an a minimum
The exception to this is when we fulfill your request for a home testing kit which is sent in a tamper evident plastic envelope similar to one you might receive from an online purchase
Your consumer rights are covered in our Returns Policy
Due to the open architecture of the internet, we do not consider the internet to be completely secure. If you choose to send information to us through any of the forms available on this website or via email you do so at your own risk as we cannot guarantee that this information will not be intercepted, changed or otherwise reach us safely.
As an NHS service we take confidentiality very seriously.
Our staff are limited to accessing only the information required to complete their role
All staff are subject to a strict confidentiality agreement and are required to undertake annual training to ensure they understand the confidentiality of your data.
This website collects data about our users through Google Analytics this data can include, what language you speak, the city where you live and what pages you view on www.ruclear.co.uk
In order to improve our service we use this data to give us an idea of the geographic location of our users and what parts of our website are most effective.
More information about Google Analytics can be found at https://support.google.com/analytics/answer/6004245
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Cookies are small text files which are stored on your computing device by a website server. Cookies can only be retrieved or read by the website which set them.
Although cookies are unique they do not contain any personal data they are used to make website either work or work more effectively.
To find out more about cookies including how to view which cookies have been set on your device and how to manage or delete them please visit www.aboutcookies.org
We advise our users to read the privacy statements of all website which they access